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Desktop Support
- Install, upgrade, support and troubleshoot Windows 10, O365, Microsoft Office and any other authorized standard desktop/Laptop applications
- Coordinate Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Manage & provide technical support for Mobile devices/tablets (iOS and Android) etc. Including migration to new mobile devices.
- Performs, where applicable, general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Performs or coordinate remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Is able to coordinate troubleshooting and management of standard Teams conferencing equipment
- Coordinate and ensure Asset & Inventory Management, CMDB - IT related room cleanup and inventory responsibility, recycling packaging material, e-waste handling etc.
- Coordinate returns of defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Assist with coordinating monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/tablets that has authorized access to the network
- When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team member
- Manage, support & coordinate Print Services.
- Work and handle issues in coordination with various teams – including the Service Desk and other Level 2 support teams.
- Support users visiting HQ, e.g. from other offices or constructions sites
- Understanding and knowledge of using certain tools, example, SCCM, Intune and ServiceNow
System/Application/Network Support:
- Ensure and assist with desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
- Coordinate with network support teams to provide hands and feet support and also help Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
- Coordinate Troubleshooting network connectivity in a LAN/WAN environment
- Requesting and coordinating vendor support
Operational
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator
- Provide user data and application recovery
- Use approved & appropriate tools and methodologies to load, copy and customize operating system configurations for deployment
- Provides backup support and assistance to the Network Administrator as needed
- Assist, where applicable, end users on basic software, hardware and peripheral device operation
- Works with vendor support contacts to resolve technical issues within the desktop environment
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Works with other IT team members for new builds and upgrades
- Dealing with queries by following departmental procedures for fault resolution
- Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
- Maintains I.T. records and tracking for area of responsibility
- Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
- Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
- Maintain adequate knowledge of operating systems and application software used to provide a high level of support
- Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures
Job Type: Permanent
Experience:
- Technical Support: 10 years (Preferred)
Language:
- Finnish (Preferred)
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