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Responsibilities:
- Answer incoming calls from customers and provide assistance or information as needed
- Handle customer inquiries, complaints, and requests in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies when interacting with customers
- Identify and escalate priority issues to the appropriate department or supervisor
- Provide product and service information to customers
- Process orders, forms, applications, and requests from customers
- Keep up-to-date knowledge of company products, services, and policies
Skills:
- Excellent verbal communication skills
- Strong customer service orientation
- Ability to handle high call volumes and work in a fast-paced environment
- Good problem-solving skills
- Attention to detail and accuracy in data entry
- Ability to multitask and prioritize tasks effectively
- Proficient computer skills, including knowledge of relevant software applications
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.
Job Type: Full-time
Salary: £23,512.00-£26,353.00 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
